We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Only manufacturing defected products will be eligible for return requests.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@poppyethnics.com. If your return request is found to be valid and accepted, you need to ship the product to our facility address –
Poppy Ethnics
First Floor, A10, Bhaskar Enclave 2,
Patrakar Colony, Jaipur (RAJ) – 302020
Mobile: +91 79761 49673.
After receiving your shipment, we will examine the product, if the condition is found to be alright, then we will dispatch the new product or process the refund as per return conditions decided at the time of return approvals.
You can always contact us for any return questions at info@poppyethnics.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
